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Customer Service Level 3

This Apprenticeship in Customer Service is aimed at people who are involved in delivering and managing service within any organisation and will be accountable in this area of practice.

 A wide range of units are available and are based around the core themes of:
•    Impression and image,
•    Handling problems,
•    Delivery and development and improvement.

The programme consists of:
•    Level 3 NVQ Diploma in Customer Service
•    Certificate in Customer Service knowledge
•    Maths and English level 2 

This is a 1 day release course.

Core units include:
Demonstrate understanding of customer service
Demonstrate understanding of the rules that impact on improvements in customer service
Length of course
Average length is 12 months.

Optional units include:
•    Impression and Image:
•    Communicate effectively with customers
•    Give customers a positive impression of yourself and your organisation
•    Go the extra mile in customer service

•    Do your job in a customer-friendly way
•    Recognise diversity when delivering customer service
•    Improve the customer relationship
•    Handling Problems:
•    Resolve customer service problems
•    Deliver customer service to difficult customers
•    Process customer service complaints
•    Development and Improvement:
•    Develop customer relationships
•    Support customer service improvements
•    Support customers using on-line customer services

Entry requirements:
You should preferably be employed or at least have the relevant experience in a supervisory role. You can also apply for this course with a level 2 or equivalent.

How do I enrol?
Contact: or telephone Tel: +44(0) 2083811838
Fax: +44(0) 8450705541

Apply Now


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Add: Middlesex House, Middlesex, London, HA8 7UU.
Tel: +44(0) 2083811838
Fax: +44(0) 8450705541

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